Support
ContactAre you getting the most out of your existing Support provider?
Have you faced any of these challenges?
- Extensively waiting for a resolution?
- Different handlers for one issue?
- Lack of correspondence?
- Unsure what stage your ticket is at?
If you answered yes to any of the above questions, it’s time to change your provider.
Look no further than Arcus Technology, our slogan isn’t Keeping IT Simple for any other reason than we keep IT simple.
Are you tired of poor response times?
Our Help Desk provide first class technical support, whether it’s a quick fix over the phone or something we need to be on site for, you can rest assured our team are dedicated to finding you a resolution in the quickest and most efficient way to keep your business running with no downtime.
Not only will you receuve a quick fix you will have the same team member from answering the call to closing the ticket; here at Arcus, we feel it important that you as the customer have the same point of contact from the moment the ticket is opened to the moment it is closed.
What are the benefits?
Reduced fixed costs
Increased employee productivity
Reduced business risk
Increased expertise
Compliance